AI Tools Rise in Finance but Singaporeans Still Trust Humans in Crises

About one in three Singaporeans are now using artificial intelligence tools to manage their finances, reflecting a growing shift toward digital solutions in everyday financial planning.

The tools are commonly used for budgeting, investment tracking and financial insights, offering speed and convenience. However, the survey shows that many consumers still prefer human advisors when facing complex or high-stakes decisions.

AI Tools

Experts say this highlights the importance of hybrid models that combine AI efficiency with human judgment. While technology improves accessibility, trust remains a critical factor in financial decision-making. The findings point to evolving consumer behaviour as digital adoption accelerates. Financial institutions are likely to focus on integrating both technological and human elements to meet changing expectations in the market.

Hybrid finance model gains traction among consumers

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